Last Updated: 2025
At LetFix, we handle the protection of our users' personal data with the highest security and compliance standards. This Privacy Policy applies to our mobile application ("App"), our web platform, and all AI-powered communication services that we provide ("Services").
Data Controller: Jus Legal B.V.
Head Office: Rotterdam, Netherlands
Contact:info@letfix.app
This Policy has been prepared in accordance with the General Data Protection Regulation (GDPR) for users located within the European Union (EU), and the Turkish Personal Data Protection Law No. 6698 (KVKK) Articles 5 and 6 for users located in Türkiye.
Depending on the nature of the Services, we may process the following categories of personal data:
Name, surname, phone number, email address.
User voice recordings, AI translation output, call transcripts, language-detection data.
Important: Because these conversations may involve legal matters, these may include special category data under GDPR or sensitive personal data under KVKK.Device details (model, OS), IP address, region, app activity logs, crash logs, call time and duration.
Transaction identifiers, subscription details, billing address.
Note: Credit card details are NOT stored by us. All payments are securely processed by our PCI-DSS-compliant third-party payment processor, Stripe.Documents and content submitted through customer support (e.g., images, PDFs, messages).
We process your personal data for the following purposes and legal grounds:
(GDPR Art. 6(1)(b); KVKK Art. 5/2(c))
(GDPR Art. 6(1)(a), Art. 9(2)(a); KVKK Art. 5/1)
(GDPR Art. 6(1)(f); KVKK Art. 5/2(f))
(GDPR Art. 6(1)(c); KVKK Art. 5/2(ç))
Commitment: Our AI providers (e.g., OpenAI) do not use your data for model training when processed via API (Zero-Data-Retention).
This section addresses the specific risks related to using AI translation during sensitive or legally-privileged conversations.
Our App may connect you with an expert (such as a lawyer) and uses real-time AI translation to remove language barriers.
Your voice and conversation content may be processed by third-party AI platforms (see Section 5) and our telecommunications provider (Twilio) to enable real-time translation.
In many jurisdictions (including Türkiye), attorney–client confidentiality requires that communications not be disclosed to any third party.
Using AI translation means your communication is technically disclosed to a third-party service provider.
Legal experts warn that this may constitute a waiver of attorney–client privilege protections.
To operate the Service, your personal data may be shared with the following third-party providers solely for service delivery:
Your data may be transferred outside the EU (e.g., to the United States). These transfers are protected using:
Providers may not use your data for their own marketing or independent purposes.
| Data Type | Retention Period |
|---|---|
| Voice recordings | 30 days, then permanently deleted |
| Translations & transcripts | 90 days (for debugging & quality improvement) |
| Technical logs | 12 months |
| Support requests | 12 months |
| Stripe transaction data | 10 years (legal requirement) |
| Account information | 30 days after account deletion |
After expiration, data is irreversibly deleted or anonymized.
(Required for App Store & Play Store compliance)
Under GDPR and KVKK, you have the right to:
LetFix does not store, analyze, or profile any sensitive data processed during legal-related conversations.
You may exercise your rights by contacting: info@letfix.app
LetFix employs industry-leading security measures:
Our website may use:
You can manage cookie preferences through our cookie banner or your browser settings.
We comply with:
We disclose:
These disclosures form an integral part of this Privacy Policy.
Submit your request to: info@letfix.app
We will respond within 30 days.
You may also file a complaint with the Personal Data Protection Authority.
Primary supervisory authority: Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
You may also contact your local data protection authority.
This Policy may be updated due to legal requirements or changes in our Services. We will notify you through in-app alerts or email in case of significant updates.
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